Our Policy: Up to 30 days to change your mind !!
At KDC, from the date of receipt * of your package you have 30 days to make a return. From the 1st to the 7th day you can make a return for exchange, have or refund (except products sold), from the 8th to the 30th day for an exchange or credit only.
In all cases, the products must be returned in their original condition, packaging included with their label and any accessories, in a perfect state of resale. They must therefore not have been worn, washed or damaged. All goods will be inspected upon receipt.
The procedure below must be fully respected:
Return your order in colissimo to the following address:
2 allée de cantenac
We advise you to make all your returns in colissimo and to keep the tracking number failing which we could not guarantee the good reception of your return package. The costs of return are the responsibility of the Customer.
Please allow up to 10 days for us to return. Once received, we will review and process your items within 48 hours to ensure that you receive your product in exchange, have it or refund it as soon as possible.
Any refund will be automatically credited to the credit card used to pay for the original purchase. In the event that we are unable to provide a suitable replacement item, we will contact you by email.
Did you receive my return?
We will send you an e-mail as soon as we receive returns to our warehouse. In the event that you have not received confirmation of receipt within 10 days of your return, we invite you to contact customer service.